KIT SUBSCRIPTION FAQ
We're also good on answers.
PAPER PERSON KIT SUBSCRIPTIONS:
How do subscriptions work?
Every month there are new products release on the 15th, including a new Paper Person monthly kit. This is a one size fits all kit, created to work for a variety of projects and album sizes. Purchasing a kit subscription will insure that you will be automatically sent a kit each month.
The cost of shipping is included with the monthly price of the kit. You will not be charged for shipping when you begin your subscription unless there are other items included in your order when you check out.
What are the benefits of having a subscription?
By starting a subscription, you become a Paper Person VIP. The kits are available to you at a discounted price and the longer the time commitment, the more you save. The monthly kit will be reserved for you, so no need to worry if it sells out. You'll automatically get a 15% discount on all shop orders. (Discount increased to 20% from October 14 - December 31.) When new products are released on the 15th of each month, you'll be able to shop two hours before everyone else.
If you make a purchase on the 15th or 16th of the month, our fulfillment center will automatically ship it with your kit for free. You'll also receive the digital files for that month's kit via email on the 14th.
When do I get charged for my subscription?
The first time you place an order for a kit subscription, you will be charged for your first mont). You will be sent the current kit released that month. If the kit is sold out, your order will reserve the next month's kit. Payments & orders for subscriptions get processed on the 14th of each month.
How long does it take my kit to be fulfilled and shipped?
Kit orders will begin shipping on the 17th of each month and everything will be out the door by the 25th.
Can I cancel my subscription before the time commitment is fulfilled?
There is a $10 per remaining month early cancellation fee that will be processed.
Why do I keep getting charged and receiving kits?
Monthly kit subscriptions continue to roll over until you email us that you would like your subscription canceled. You must email us by the 10th of the month to avoid being charged & shipped the upcoming kit. If it is past the 10th, your subscription will be canceled as soon as your kit is shipped.
Due to the reforms for VAT taxes we no longer ship to UK or EU locations.
It is not an easy decision to make, but at this time we are unable to give the expenses & resources required to be compliant with the new regulations. We deeply apologize to our UK and EU customers, and thank you for your understanding of the difficult situation.